Where to purchase a premium rate number

IVR systems can be used for outbound calls, as IVR systems are more intelligent than many predictive dialer systems, and can use Call Progress Detection to recognize different line conditions as follows:. DTMF decoding and speech recognition are used to interpret the caller's response to voice prompts. DTMF tones are entered via the telephone keypad. Two main varieties of speech recognition are used in IVR: that based upon predefined grammars used in "directed" dialogues , and that based on statistically trained language models used in "natural language" dialogues.

Directed dialogues prompt the caller with specific questions or options. Natural language dialogues employ open questions e. Other technologies include using Text-To-Speech TTS to speak complex and dynamic information, such as e-mails, news reports or weather information. TTS is computer generated synthesized speech that is no longer the robotic voice traditionally associated with computers.

Real voices create the speech in fragments that are spliced together concatenated and smoothed before being played to the caller. An automatic call distributor ACD is often the first point of contact when calling many larger businesses. An ACD uses digital storage devices to play greetings or announcements, but typically routes a caller without prompting for input. An IVR can play announcements and request an input from the caller. This information can be used to profile the caller and route the call to an agent with a particular skill set.

A skill set is a function applied to a group of call-center agents with a particular skill. Interactive voice response can be used to front-end a call center operation by identifying the needs of the caller. Information can be obtained from the caller such as an account number. Answers to simple questions such as account balances or pre-recorded information can be provided without operator intervention.

IVR call flows are created in a variety of ways. A traditional The ability to use XML-driven applications allows a Web server to act as the application server, freeing the IVR developer to focus on the call flow. It was widely believed that developers would no longer require specialized programming skills; however, this has been proven[citation needed] to be misguided as IVR applications need to understand the human reaction to the application dialog.

Higher level IVR development tools are available to further simplify the application development process. In addition, these tools normally provide extension mechanisms for software integration, such as an HTTP interface to a Web site and a Java interface for connecting to a database. In telecommunications, an audio response unit ARU is a device that provides synthesized voice responses to DTMF key presses by processing calls based on a the call-originator input, b information received from a database, and c information in the incoming call, such as the time of day.

ARUs increase the number of information calls handled and provide consistent quality in information retrieval. We ensure our customers top notch technology and know-how at all times in order to meet your requirements and needs. A web application is an application that is accessed over a network such as the Internet or an intranet. The term may also refer to a computer software application that is coded in a browser-supported language such as JavaScript, combined with a browser-rendered mark-up language like HTML and reliant on a common web browser to render the application executable.

Web applications are popular due to the ubiquity of web browsers, and the convenience of using a web browser as a client, sometimes called a thin client. The ability to update and maintain web applications without distributing and installing software on potentially thousands of client computers is a key reason for their popularity, as is the inherent support for cross-platform compatibility. Common web applications include webmail, online retail sales, online auctions, wikis and many other functions.

Through Java, JavaScript, DHTML, Flash, Silverlight and other forms of technology, application-specific methods such as drawing on the screen, playing audio, and access to the keyboard and mouse are all possible. Many services have worked to combine all of these into a more familiar interface that adopts the appearance of an operating system.

General purpose techniques such as drag and drop are also supported by these forms of technology. Web developers often use client-side scripting to add functionality, especially to create an interactive experience that does not require page reloading. Forms of technology have recently been developed to coordinate client-side scripting with server-side forms of technology such as PHP. Ajax, a web development technique using a combination of various technologies, is an example of technology which creates a more interactive experience.

Applications are usually broken into logical chunks called "tiers", where every tier is assigned a role. Traditional applications comprise only of 1 tier, which resides on the client machine, but web applications lend themselves to an n-tiered approach by nature.

Though many variations are possible, the most common structure is the three-tiered application. In its most common form, the three tiers are called presentation, application and storage, in this order. For more complex applications, a 3-tier solution may fall short, and it may be beneficial to use an n-tiered approach, where the greatest benefit is breaking the business logic, which resides on the application tier, into a more fine-grained model.

Another benefit may be adding an integration tier that separates the data tier from the remaining tiers by providing an easy-to-use interface to access the data. This allows the underlying database to be replaced without making any change to the other tiers.

There are some who view a web application as a two-tier architecture. This can be a "smart" client that performs all the work and queries a "dumb" server, or a "dumb" client that relies on a "smart" server.

The client would handle the presentation tier, the server would have the database storage tier , and the business logic application tier would be on one of them or on both. While this increases the scalability of the applications and separates the display and the database, it still doesn't allow for layers to be truly specialised, so most applications will outgrow this model. An emerging strategy for application software companies is to provide web access to software previously distributed as local applications.

Depending on the type of application, it may require the development of an entirely different browser-based interface, or merely adapting an existing application to use different presentation technology. These programs allow the user to pay a monthly or yearly fee for use of a software application without having to install it on a local hard drive. A company which follows this strategy is known as an application service provider ASP , and ASPs are currently receiving much attention in the software industry.

In the cloud computing model, web applications are Software as a Service SaaS. Business applications are provided as SaaS for enterprises for a fixed or usage-dependent fee. Other web applications are offered free of charge, often generating income from advertisements shown on the web application interface. Writing of web applications is often simplified by open source software such as Wordpress, Magento or MediaWiki called web application frameworks. These frameworks facilitate rapid application development by allowing a development team to focus on the parts of their application which are unique to their goals without having to resolve common development issues such as user management.

While many of these frameworks are open source, this is by no means a requirement. The use of web application frameworks can often reduce the number of errors in a program, both by making the code simpler, and by allowing one team to concentrate on the framework while another focuses on a specified use case. In applications which are exposed to constant hacking attempts on the Internet, security-related problems can be caused by errors in the program.

In addition, there is potential for the development of applications on Internet operating systems, although currently there e not many viable platforms that fit this model. Examples of browser applications are simple office software word processors, online spreadsheets, and presentation tools , but can also include more advanced applications such as project management, computer-aided design, video editing and point-of-sale.

Web applications do not require any complex "roll out" procedure to deploy in large organizations. A compatible web browser is all that is needed; Browser applications typically require little or no disk space on the client; They require no upgrade procedure since all new features are implemented on the server and automatically delivered to the users; Web applications integrate easily into other server-side web procedures, such as email and searching.

They also provide cross-platform compatibility in most cases i. With the advent of HTML5, programmers can create richly interactive environments natively within browsers. Included in the list of new features are native audio, video and animations, as well as improved error handling. In practice, web interfaces, compared to thick clients, typically force significant sacrifice to user experience and basic usability. Web applications absolutely require compatible web browsers.

If a browser vendor decides not to implement a certain feature, or abandons a particular platform or operating system version, this may affect a huge number of users; Standards compliance is an issue with any non-typical office document creator, which causes problems when file sharing and collaboration becomes critical; Browser applications rely on application files accessed on remote servers through the Internet.

Therefore, when connection is interrupted, the application is no longer usable. Premium rate numbers have a higher than normal rate, and part of that extra charge is paid to the service provider, enabling businesses to be funded by the calls.

Internet calls make it easy to use these numbers to monetize telecom fraud. This paper will show you how it works, and how to prevent it. Lee Beaumont wants you to call him — preferably on his new home phone number. Just watch out. Lee now uses a premium rate number for his home phone. Beaumont originally registered for the premium number because he was tired of sales calls interrupting his favorite TV shows. Now Beaumont is actively looking for ways to increase calls to his number.

When he opens a new bank account, switches energy supplier and so on, and the company asks for his home number, he gives them the premium rate number. After a recent problem with his online shopping, he declined to call a customer service number but posted his number on Twitter, hoping the number would be picked up by marketing companies. Lee Beaumont is just one of many people who have learned to exploit the premium rate number system.

Though his example is fairly innocuous, it illustrates how simple the basic idea of premium rate number fraud is, and how easy it is for anyone to game the system. Premium rate numbers have long been a staple of the telecom industry.

These numbers charge a higher than normal rate and part of that extra charge is paid to the service provider, enabling businesses to be funded via the calls.

Adult chat lines phone sex and psychic hotlines are very common uses of premium rate numbers. In Europe, it is not uncommon for technical and customer support services to use premium rate numbers as well.

The problem with premium rate numbers is that they are easy to exploit. Traffic pumping, or access stimulation, is a scheme in which a fraudster uses inappropriate means to artificially inflate traffic to their premium rate number. The premium rate number business model made sense before VoIP technology was available.

Now, a whole eco-system has evolved that makes traffic pumping fraud to premium rate numbers an easy endeavor for anyone. Fraudsters today can hack into a phone network, use stolen equipment, or simply use deceptive practices to generate traffic to premium rate numbers. The results can be tens of thousands of dollars in fraudulent charges. Because the general public looks at telecom fraud as similar to credit card fraud, as something for which they should not be liable, most service providers are unable to collect payment for the huge charges, and are instead stuck paying the bills themselves.

It is shocking how easy it is for someone to get started with premium rate number fraud. Switch is a technologically innovative business specialising in delivering high quality business communication services through its own network infrastructure.

We pride ourselves on listening to our customers, understanding their requirements, and designing our products and services around their needs.

Phone: Fax: Email: sales switch-tele. Website by Pyromancer. Welcome to Switchconnect! Switchconnect Connecting your business. Call us for instant service Call our friendly, expert team on and we'll take you through choosing a number and get you set up straight away.